Jen Greene and I just returned from Orlando Florida, where we attended an amazing dental conference; the AADOM (American Association of Dental Office Managers). This is the second year we have attended this conference, and hard as it is to believe they managed to top last year’s exceptional event. Each year, the AADOM Organization designs and sponsors this conference to provide their members an opportunity to get together to network, attend meetings, and truly learn what is new in the field of dentistry. Members come from all around the country to attend sessions about cutting edge and innovative techniques to improve the services they provide and the patient experience in their dental offices.
“This is such a terrific conference,” said Jen Greene. “We made fantastic connections, learned from industry leaders and have come back with a strategy on how to provide our team and our patients with an even better experience both in terms of their dental health and our service,” she added.
The conference attendees and speakers are a virtual who’s who list in the dental profession. General sessions and breakouts are lead by national speakers and industry leaders in dentistry and healthcare; and the members who attend are from leading practices serving in a variety of roles from dental office managers, and financial coordinators to insurance coordinators. This is probably one of the best parts of the meetings; getting the opportunity to talk with other dental practices about opportunities, challenges and best practices. We left the conference motivated and inspired and with new strategies and tips to share with our team.
Here are just a few things you will see next time you visit Asheville Dental Care:
More Effective Financial Communication – we are implementing the new strategies and techniques we learned to improve the overall financial experience for our patients. We have enhanced the overall financial conversation, and are including new ideas on how to provide more options, provide better answers and anticipate questions. Overall, this will help us help our patients feel more comfortable discussing and better informed about their financial options.
Cutting Edge and Innovative Implant Treatment Coordination – we attended a great session on the best techniques for how to care for our implant patients. The information we learned in this session is some of the most important information we gained from the conference, as our goal is to be a leader in creating an exceptional patient experience in the area of dental implants. Dr. Powell and his team of technicians have attended countless educational sessions to ensure they are providing the highest quality implants, and this was our opportunity to learn how to balance that with the most-up-to-date ideas on how to create an exceptional experience for dental implant patients. This session gave us just the information we needed to ensure we understand how to improve our overall process, provide more effective communication, and create a sense of confidence and comfort for our patients. The discussions we had in session, the ideas the leader brought to the table, combined with the best practices we learned helped us redesign our approach to ensure patients are comfortable with the process and fully understand the amazing benefits of implants.
“I am very intrigued and excited by the information that Jen and Miranda learned at this year’s conference,” said Dr. Robert Powell. “Asheville Dental Care is committed to continually enhancing the patient experience, and I am always so motivated by the ideas and strategies my team brings back from the conferences they attend.” he added.
The most important thing we gained from this conference is a renewed commitment to improve the dental experience for our patients. Better communication combined with cutting edge process’ and information will do so much to ensure that Asheville Dental Care remains patient focused and cutting edge, providing the best available in dentistry today. To learn more about this conference and Asheville Dental Care, please give us a call 828-274-3883 and visit our website www.AshevilleDentalCare.com